Privacy Policy for Adesa

Last updated: 27/04/2025

Adesa ("we", "us", or "our") is committed to protecting your privacy and handling your personal data responsibly and in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and all applicable data protection laws.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, services, and communications.

1. Who We Are

Adesa is a property management company based in Albania, specialising in Airbnb management and vacant property care.

Contact Details:
Adesa
Rr. Rrushaman Hasani, Ndërtesa nr 4/1, Hyrja nr 1, Lezhë, 4501, Albania
Email: info@adesa.al

2. Personal Data We Collect

We collect and process the following types of personal data:

• Full name
• Contact details (email address, telephone number, postal address)
• Property information
• Communication history
• Account login details (for registered users)
• Payment-related data (handled through trusted third parties)
• Marketing preferences and consent records
• Website usage information (via cookies and analytics tools)

3. How We Collect Your Data

Your data is collected through:

• Forms on our website (e.g., enquiry forms, registration forms)
• Account creation on our website
• Direct communication (email, phone, WhatsApp)
• Marketing subscription forms (with explicit consent)
• Cookies and tracking technologies (e.g., Google Analytics)

4. Why We Process Your Data (Legal Basis)

We process your personal data for the following purposes:

• To provide services you request (contractual necessity)
• To manage your property in Albania
• To send marketing communications (only with your explicit consent)
• To analyse and improve our services and website (legitimate interests)
• To comply with legal obligations
• To manage your user account securely

You can withdraw your consent for marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

5. Sharing of Personal Data

We do not sell, rent, or trade your personal data. We only share your information with trusted third parties when necessary, such as:

• Property maintenance teams (for service delivery)
• IT service providers and website hosts (EU-based)
• Marketing and email service providers (e.g., Mailchimp)
• Payment providers (e.g., Stripe, Airbnb, Booking.com)
• Legal authorities if required by law

All third parties are obligated to protect your data and comply with GDPR.

6. International Data Transfers

All servers and primary services are located within the European Economic Area (EEA). If any transfer outside the EEA is necessary, we ensure it is protected by standard contractual clauses or other appropriate safeguards.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements. For users who create an account, we retain your information while your account remains active.

8. Your Rights Under GDPR

You have the right to:

• Request access to your personal data
• Request correction of any inaccurate data
• Request deletion of your personal data ("right to be forgotten")
• Object to our processing of your data
• Request restriction of processing
• Request the transfer of your personal data ("data portability")
• Withdraw consent at any time (without affecting the lawfulness of prior processing)
• Lodge a complaint with a supervisory authority if you believe we have violated your rights

To exercise your rights, please contact us at info@adesa.al.

9. Cookies

Our website uses cookies to:

• Understand website traffic and visitor behaviour (Google Analytics)
• Improve your browsing experience
• Manage your preferences

You can manage your cookie preferences through your browser settings. For more information, please see our Cookie Policy (coming soon).

10. Marketing Communications

If you opt-in to receive marketing communications, we may contact you via email with news, offers, or information related to property management services in Albania. You can unsubscribe at any time by clicking the "unsubscribe" link in any email or by contacting info@adesa.al.

11. How We Protect Your Data

We have implemented appropriate technical and organisational measures to secure your personal data, including:

• SSL/TLS encryption for data transmission
• Secure hosting servers within the EU
• Firewalls and access controls
• Staff training and confidentiality agreements

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page, and, where appropriate, notified to you via email.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

Email: info@adesa.al
Postal Address: Rr. Rrushaman Hasani, Ndërtesa nr 4/1, Hyrja nr 1, Lezhë, 4501, Albania